July 19, 2012

SOFTWARE AND HARDWARE PROBLEM SOLVING TUTORIAL






COMPUTER HARDWARE AND SOFTWARE TROUBLESHOOTING 

CHAPTER 1  -    HARDWARE TROUBLE SHOOTING.

                The following are the some of the remedial action that can be taken during the problems listed.

PROBLEMSCheck whether the cable fronoke; border: solid black 1.0pt; mso-border-alt: solid black .75pt; mso-border-left-alt: solid black .75pt; padding: 4.75pt 4.75pt 4.75pt 4.75pt; width: 252.8pt;" valign="top" width="337">
PROBABLE SOLUTION
1)      While switching on the system, error is shown as “KEY BOARD MISSING”
Check whether the cable from soy board is connected to the system in the backside.
2)      When switching on monitor light glows, but no symptom in the PC.
Check whether the power cable is connected to the system.
Check wheth black 1.0pt; mso-border-alt: solid black .75pt; mso-border-top-alt: solid black .75pt; padding: 4.75pt 4.75pt 4.75pt 4.75pt;" valign="top">
3)      When switching on the computer, system starts. But no symptom in monitor.
Check whether the power cable is connected to the monitor.
Check whether there is power supply in that point.
4)      When switching on the system, system starts. Monitor light glows.  But no display.
Check the brightness, contrast settings of the monitor.
5)      After switching on, the computer restarts automati width="337">
There may be heavy dust accumulader-left: none; border-right: solid black 1.0pt; border-top: none; mso-border-alt: solid black .75pt; mso-border-left-alt: solid black .75pt; mso-border-top-alt: solid black .75pt; padding: 4.75pt 4.75pt 4.75pt 4.75pt; width: 252.8pt;" valign="top" width="337">
Check the power supply for consistency.  There may be heavy fluctuation.
6)      Mouse movement is very jerky.
There may be heavy dust accumu tted under mouse ball.  Turn the mouse upside down. Take off the cover & the ball . Clean the ball with soft cloth.  Put the ball back & replace the cover.
Use a good mouse pad with smooth surface.
7)      Key board keys are not working properly.
Paper bits/clips may be accumulated inside the kept 4.75pt;" valign="top">
8)      In Printer, consistently faded or light characters are printing.
Replace the ribbon with new one.
9)      A small, blank line is printed consistently.
Print head pin defective. Replace print head.
10)  Print head gets struck on one side while printing.
Dust may have accumulated in the print head moving rod.  Clean it with 3-in-1 oil.
11)  Printer is switched on. Even after print command is given, no print out.

If the problem still persists, refill / replace the toner.<;">
Check whether the printer data cable is connected to the system.
12)  In laser printer, if printing is light and dark and in some places disappearing.
Ink may have become dry.  Take out the Toner out of the printer, shake it gently and put it ily: Arial; font-size: 9pt;">Identify the defective battery and replace, in case of Sealed Maintenance Free batteries.
13)  UPS output stops immediately after power off.
Batteries are not charged properly.
Fill with distilled water, in case of maintenance batteries.
Identify the defective battery and replace, in case of Sealed Maintenance Free batteries.
NOTE:  THE ABOVE LIST IS NOT EXHAUSTIVE.   
               
CHAPTER 2   -    SOFTWARE TROUBLE SHOOTING.
                The following are the some of the remedial action that can be taken during the problems listed in the DEPARTMENTAL SOFTWARE..

POINT OF SALE:

PROBLEMS
PROBABLE SOLUTION
1)      When the Point of sale is started, it shows error “ERROR NO.52”
It denotes that software is unable to link to the server.
Check whether the server is on.
Check whether the system is connected to the network.  For this, check the task bar. If this icon is present, then it shows that network link is not available.
Log off and again logon to the domain.
Check whether the network cable is connected to the system.
2)      User name of counter PA not appearing after shift begin.
Ask the supervisor to check the work allocation.  The time may be given wrong.  Ask him to modify it.
3)      In transaction screen “OK” appears instead of “PRINT”
Supervisor to log on.
Under Tools menu, click on “Receipt printing”
4)      While doing transaction, against the weight column , the system shows “NotOK” and not responding.
Go to Tools menu, remove the click before “Weighing machine”


POSTMAN

PROBLEMS
PROBABLE SOLUTION
1)      While clicking the “Post sorting” option, it shows error message “No beat is allotted to you”
Ask supervisor to give beat allocation to your user name under Tools Menu.
2)      While clicking the MO Returns option to take returns of MOs by Postman, “Cash Is yet to be issued to postmen” message appears.
Ask supervisor to submit the MO amount to treasury under menu, Treasury-> Submit-> Cash to Postman.
If already submitted, then ask Treasurer to give cash through Treasurer software.
3)      While invoicing VP articles for delivery, VPMO commission is calculated wrongly.
Ask supervisor to check the current configuration under menu “Configuration -> MO commission configuration.



DESPATCH:
PROBLEMS
PROBABLE SOLUTION
1)      While fetching the articles from counter/Spl journal/BOs, it shows error message with words “Unconfigured article type”
Ask supervisor to configure bag types correctly under menu “Master -> Bag type”
2)      While viewing the delivery abstract both side, there is a huge difference of articles between receipt side and dispatch side, after autosorting.
Pin range allotment is not complete.  Ask supervisor to go to menu “Master -> Allot Pinrange” and rectify.


TREASURY:
PROBLEMS
PROBABLE SOLUTION
1)      While viewing SO Daily account / HO summary, out of account transactions are shown.
It means the supervisor of the concerned branch has not verified the accounts in respective software.  Ask him to verify.

SUB ACCOUNTS:
PROBLEMS
PROBABLE SOLUTION
1)      While printing BO slip, it shows message “printed in file ….” without printing through printer.
Check the printer icon in the menu bar for any red circle. It means the printer is disabled.  Click the icon. The red circle on the icon will disappear.


SB CASH:
PROBLEMS
PROBABLE SOLUTION
1)      While trying to login as PA, it shows error message as “You have not assigned any role”
Ask supervisor to assign the counter to your name under the menu “Master->counter assignment”

The above items are not exhaustive.
                If the problem persists even after trying the above suggestions, contact the  Sys Admin or designated technology person of your office / division.

Published by :  sapost& dheeru24k

Courtesy : http://tarunmondal.blogspot.in/

July 18, 2012

DBAnalyzer for Sanchay Post Dated 18/07/2012

Software Development Centre, Chennai

DBAnalyzer for Sanchay Post


Email issues related to this software to sblansupport@hotmail.com

Software Development Centre
O/o the Chief Postmaster General
Tamilnadu Postal Circle
Chennai - 600002
Phone: 044-65850861

July 16, 2012

Problem in Issuing Certiciates- NSC


Some days in one of our offices while issuing certificates an error occurs. It shows that
 " Run Application NSC_Pk_Patch.exe...then continue the transaction"

AFter running the Patch for KVP and NSC Also the same error continues. And not allows to any certificates through sanchya post. On contacting SDC Chennai They give us a solution.This solve the certificate issue

Click here to Download the solution


By: saparavur, dheeru24k

BATCH FILE FOR AUTOMATIC RUNNING OF CLIENTS

We are receiving Daily e-mail from Divisional office or Regional office Regarding epayment Client not called offices"  Here is a batch file for automatic running of Various Clients



Type the code in a text file and save the notepad as extension .bat. You can put this batch file either in Task sheduler or Start up

eg:


@ echo off
start /d "C:\Program Files\ePayment Client" ePaymentClient.exe





via- SA TIRUR, SAPARAVUR, DHEERU24K

July 13, 2012

Version 7.0 contains additional forms in SB Group for handling NREGA transactions using eMO Client. Though the major new feature of Sanchaya 7.0 version is the addition of NREGA functionality to sanchaya post. all the offices should upgrade to Version 7.0. The NREGA functionality in the new version leveraging the existing eMO Plat form will enable automated bulk posting of credit transactions in SB Account.






Software Development Centre, Chennai



Sanchay Post Version 7.0 Installation Package


Patch for Upgradation to Version 7.0
Release Document  - Version 7.0


Sanchay Post Version 7.0 Setup (Size 163 MB)
Download Location - IP on WAN: 10.102.222.130 (Use WAN for faster download)
Alternate Download Location



Software Development Centre
O/o the Chief Postmaster General
Tamilnadu Postal Circle
Chennai - 600002
Phone: 044-65850861

July 11, 2012

Error : While fetching the POS articles - "Heterogenous Query......"


SpeedNet :- Collection of Articles - My Office

Error : while fetching the POS articles - "Heterogenous Query......"

Run the EXL file in Script Tool.exe for POSPCC database.

(Script Tool.Exe is available in SpeedNet Solutions)


source:sapost,dheeru24k

July 10, 2012

SPEEDNET VERSION 15122011 (PATCH 5)

SpeedNet_3.1.2(15122011)  Patch-5 dated 10/07/2012:
==================================================


THIS PATCH IS A MUST TO BE EXECUTED AT ALL OFFICES.


This patch is released to provide the following:
===============================================

1. Provision for redirection of UID Articles invoiced to BOs.
2. Provision for closing of direct UID bag with RTS articles (and Redirected 
   articles to 
   Bangalore and Bangalore Catchment offices) from Sorting Hubs to 
   Bangalore GPO. 
3. Updation of BNPL BaseRates for One India One Rate Scheme.
4. Provision of virtual scanning for Speed Post articles including UID articles 
   up to 
   25 days from the date of receipt of messages from the central server.


Pre-Requisite:
=============

Speednet 3.1.2 should have been upgraded with the latest release of SpeedNet 
on 15/12/2011
(ftp://ftp.ptcinfo.org/SpeedNet/speednet3.1.2_15122011/).


Those who are using speednet3.1.2_15122011, can directly upgrade to Patch5.


Process of Upgradation:
======================


I: Upgrade the DB first with DB Script file:
   ========================================

1. Take Full Backup of POSPCC DB

2. Execute the DB Script (POSPCC_Script_Patch5_UIDRTS_04072012.exl) through 
ScriptTool.exe.  

3. On Successful upgradation of DB, go to Step II.


II. Copy the Dlls, SNT and EXE:
    ==========================

1. Copy all the Dlls, SNT and Exe files from the folder and copy the same into 
   C:\Program Files\SpeedNet folder ( default installation folder) 

2. Register all the Dlls. 

3. Execute the BNPLDataCorrection.exe file which is already there in SpeedNet
 folder.  Now you may please run speedNet and confirm successful login.

DOWNLOAD  File:SpeedNet_3.1.2 (15122011)_Patch5_10072012.zip

Problems, if any, may please be sent to support@ceptmysore.net with subject 
SpeedNet Patch-5.

Change Password of SA Login Using Management Studio

Login into SQL Server using Windows Authentication.
In Object Explorer, open Security folder, open Logins folder. Right Click on SA account and go to Properties.
Change SA password, and confirm it. Click OK.
Make sure to restart the SQL Server and all its services and test new password by log into system using SA login and new password.
Reference : DHARMENDRA KUMAR
UPDATE : There has been discussion about restarting the SQL Server and all its services. Please read all of them before making final decision for your scenario.

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